Межкультурные конфликты в деловом общении

Nowadays the bridging of geographical borders by organisations creates multicultural environments where employees from different countries work together. This kind of expansion may seem attractive and profitable; however, it is more challenging to operate and manage a multinational workforce as intercultural conflicts are inevitable. Culture has a pivotal influence on interactions between individuals, and it became a feasible source of conflicts in organizational communication; thus, effective intercultural communication became crucial in the professional success and achieving strategic objectives. This study focuses on conflict situations that may arise in organisational communication and the way people behave in these kinds of cases. The aim of this paper is to identify the main sources and outcomes of intercultural organisational conflicts and the perspectives of participants of a survey on conflict situations in organisation. The main methods used in order to achieve these goals are theoretical analysis and conducting a semi-structured survey which was created for three international professors of the National Research University Higher School of Economics (HSE University) in Moscow to determine the main reasons for conflicts and disagreements in the organisation and discover their attitude to conflicts and their behaviour in conflict situations. The paper is divided into two chapters, which are theoretical framework, where the main concepts of the research are examined; and in the second chapter research design and methodology of the study are described, as well as the survey results analysis is depicted. The findings reveal the main sources and outcomes of intercultural conflict situations, and based on that, recommendations of how to handle conflicts in organisations are provided. Keywords: conflict, organisational communication, intercultural organisational conflict