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Regular version of the site

Business Communication

Academic Year
Instruction in English
ECTS credits
Course type:
Elective course
4 year, 1, 2 module


Программа дисциплины


This syllabus is developed to be used by course leaders and students of the 4th year of the bachelor programme “Public and Municipal Administration” (code of the field 38.04.04), studying this course as an elective course in English. Communication is probably one of the most frequently cited sources of interpersonal conflict when it is poorly carried out. It is equally an important lifeline in every organization. Many of the problems that occur in organizations are the direct result of people failing to communicate. The capacity to communicate effectively with constituents is a fundamental function of modern governance. Communications of a public sector organization with the public is essential to achieve organizational goals. Government produces a lot of information and distributes it through many different channels. Messages are aimed for different recipients – general publics, constituent groups, legislators, private sector etc. and are transmitted by press releases, reports, media interviews etc. In the course we will define the main areas of responsibility in the professional communications in public sector organizations, identify the meaning of communications, define the objectives that communications are designed to achieve and analyze the communication technics. The main provisions of the discipline form the communicative competence of the student and influence his successful development and presentation of his knowledge in all disciplines of the curriculum, as well as at the state examination and presentation of the final qualifying work.
Цель освоения дисциплины

Цель освоения дисциплины

  • The main objective of the course is to study the thoery and practice of business communivations, to master the skills of communivcation behaviour in pubic organizations
Результаты освоения дисциплины

Результаты освоения дисциплины

  • Be able to create a communication plan.
  • Be able to create different messages for different organizational purposes.
  • Be able to create different typres o f written documents
  • Be able to create/analyze organiational mandate
  • Be able to identidy try to identify and describe overall communication objective(s), output objectives, outtake objectives, outcome objectives
  • Be able to understand major filters in communicating with people in organizations
  • Be aware of communicational flows in organizations.
  • Learn different types of organizational climate.
  • To learn major theories of communications
  • To understand reasons of public sector communications
  • To understand the meaning of communication
  • Understand and think about key elements of communications - key audience, structure and content .
  • Understand different types of communications according to organizational types.
  • Understand key elements of communicative strategy
  • Understand key types of internal communications.
  • Understand principles of a clear writing in otganizations
Содержание учебной дисциплины

Содержание учебной дисциплины

  • Theoretical basis of Communications
    Understanding of Communication. Three major theories of communication. Four major functions of Communication within organizations. Forms and typres of Communications. Key elements of communications. Barriers and filters of communications
  • Communications in Organizations
    Features of organizations - social arrangements, collective goals, controlled performance. Different types of orgnizations and types of communications. Directions of communication flows. Communication climate. Organization s Communication.
  • Public Sector Communications
    Reasons for government to communicate with citizens. Objectives and principles of public communications. Model of assessing effeiciency of organizational communications. Core elements of the public sector communications function. Substantive and procedural domains of understanding communications. Communication Function of Government
  • Internal Organizational Communications
    Benefits of effective internal communication. The main principles of effective internal communication. Chanels, tools and tactics of internal communications. Types of internal communications.
  • Written Communications
    Wtah are written communications? Types of written documents. Clear writing.
  • Communication Strategy
    What is a strategy? The difference between business and public sector organizations. Developing a Vision and a Mission. Communicating values. A communicative strategy.
  • Self-presentation in communication in public and business sectors
    Understanding of basic methods of se;f-presentation. Role and outcomes of self-presentation in the professional communication.
  • Leadership and communication. Emotional intellect and communication
    Understanding of the role of communicational skills for modern leaders. Leadership practices.
Элементы контроля

Элементы контроля

  • Home assignments (неблокирующий)
  • Group Presentations (неблокирующий)
  • Final Project (неблокирующий)
  • Mid term Control (неблокирующий)
Промежуточная аттестация

Промежуточная аттестация

  • Промежуточная аттестация (2 модуль)
    0.4 * Final Project + 0.2 * Group Presentations + 0.2 * Home assignments + 0.2 * Mid term Control
Список литературы

Список литературы

Рекомендуемая основная литература

  • Business and Administrative Communication, Locker K. O., ISBN: 0-07-115384-5, 1997
  • Business Communication : A strategic aproach, Stallard J. J., Smith E. R., Price S. F., ISBN: 0-256-03169-X, 1989
  • Business communication : buildung critical skills, Locker K. O., Kaczmarek S. K., ISBN: 978-0-07-128024-2, 2009
  • Effective business communications, Murphy H. A., Hildebrandt H. W., Thomas J. P., ISBN: 0-07-114507-9, 1997
  • Information and communication technology in organizations : adoption, implementation, use and effects, Bouwman H., Hooff van den B., Wijngaert van de L., Dijk van J., ISBN: 1-412-90090-5, 2005
  • Mastering business communication, Woolcott L. A., Unwin W. R., ISBN: 0-333-33529-5, 1983
  • The new handbook of organizational communication : advances in theory, research, and methods, Jablin F. M., Putnam L. L., ISBN: 0-8039-5503-0, 2001
  • Деловые и межкультурные коммуникации : учебник для вузов, Таратухина Ю. В., Авдеева З. К., ISBN: 978-5-9916403-0-5, 2014
  • Деловые коммуникации. Теория и практика : учебник для бакалавров, Дзялошинский И. М., Пильгун М. А., ISBN: 978-5-9916304-4-3, 2014
  • Основы теории коммуникации : учебник для вузов, Шарков Ф. И., ISBN: 5-949070-03-8, 2002
  • Эффективное деловое общение, Николс Р. Д., Стивенс Л. А., Джей Э., и др., Ларионовой И., Анисимов С., Нижельская О., ISBN: 5-9614022-4-X, 2006

Рекомендуемая дополнительная литература

  • Business and administrative communication, Locker K. O., Kienzler D. S., ISBN: 978-0-07-016718-6, 2010
  • Business communications : international case studies in English, Rodgers D., ISBN: 0-521-65751-2, 1999
  • Corporate communication : a guide to theory and practice, Cornelissen J., ISBN: 978-1-446-27495-8, 2014
  • Digital communication : theory, techniques, and applications, Mutagi R. N., ISBN: 978-0-19-808722-9, 2014
  • Direct speech, self-presentation and communities of practice, Lampropoulou S., ISBN: 978-1-441-12384-8, 2012
  • English for business communication : a short course consisting of five modules: Cultural diversity and socialising, Telephoning, Presentations, Meetings and Negotiations: student's book, Sweeney S., ISBN: 0-521-75449-6, 2003
  • Leading with communication : a practical approach to leadership communication, Gamble T. K., Gamble M. W., ISBN: 978-1-412-99426-2, 2013
  • Organizational communication : a critical approach, Mumby D. K., ISBN: 978-1-412-96315-2, 2013
  • The handbook of communication and corporate reputation, Carroll C. E., ISBN: 978-0-470-67098-9, 2013
  • The handbook of political economy of communications, Wasko J., Murdock G., Sousa H., ISBN: 978-1-11-879944-4, 2014
  • Бизнес- коммуникации: Стратегии и навыки, Лэйхифф Дж. М., Пенроуз Дж. М., ISBN: 5-272-00233-4, 2001
  • Власть коммуникации, Кастельс (Кастеллс), М., Тылевич, Н. М., Архиповой, А. А., Черных, А. И., ISBN: 978-5-7598-15563, 2017
  • Деловое общение : нормы, риторика, этикет: учеб. пособие для вузов, Колтунова М. В., ISBN: 5-940103-52-9, 2005
  • Коммуникации в организациях : пер. с англ., Роджерс Э., Гарвала-Роджерс Р. А., Евенко Л. И., ISBN: , 1980
  • Коммуникации и корпоративное управление : учеб. пособие для вузов, Горфинкель В. Я., Торопцов В. С., Швандар В. А., ISBN: 5-238-00923-2, 2005
  • Обучение самопрезентации : учеб. пособие, Михайлова Е. В., ISBN: 5-7598-0433-2, 2006
  • Психология общения : полный курс, Вердербер Р., Вердербер К., Андреевой И., и др., ISBN: 5-938780-85-3, 2003