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Regular version of the site

Corporate Culture and Business Communication

2019/2020
Academic Year
ENG
Instruction in English
5
ECTS credits
Course type:
Elective course
When:
3 year, 3, 4 module

Instructors


Lutkova, Elena


Михеева Наталья Дмитриевна

Course Syllabus

Abstract

The course is designed for third-year bachelor students, who major in “Intercultural communication”. Students will learn to explore the foundations of internal communications, analyze cultures of different organizations and gain the skills professional communicators need to create and develop corporate cultures that can become key for organizations a critical source of sustainable competitive advantage. The course provides students with hands-on experience of applying the knowledge and skills they gain through examining authentic real-world cases and working on projects.
Learning Objectives

Learning Objectives

  • to analyze organizational internal communications
  • to evaluate and describe corporate cultures
  • to create effective oral and written messages for business communication
  • to design and implement high-trust organizational cultures
Expected Learning Outcomes

Expected Learning Outcomes

  • know the history and the basics of internal communications theory
  • understand how communication works in organizational structures and cultures
  • apply the knowledge and skills they get to research, evaluate and manage internal communication
  • know the main principles of corporate branding
  • understand why corporate branding can become an invisible strategic asset
  • know how successful organizations communicate with their employees
  • understand the role of corporate culture and culture management in organizational success
  • apply the knowledge and skills they get to design sustainable corporate cultures
  • know management styles and their characteristics
  • develop conflict management skills
  • apply knowledge and skills they get to create effective business letters
Course Contents

Course Contents

  • Internal Communications
    Role of a specialist in internal communication. Channels. Audience. Segmentation. Communication Plan. Change Communication
  • Corporate Branding
    Brand definition and characteristics. Branding typology. Product brands and corporate brands. Values, culture, and personality.
  • Corporate Communication
    Dimensions of Corporate Communication. Contexts for Corporate Communication. Tools for corporate communication. Methods of corporate communication
  • Managing Conflict
    Management styles and their characteristics. Internal messages. Conflict management skills
Assessment Elements

Assessment Elements

  • non-blocking Tests
  • non-blocking Written Examination
    Экзамен проводится в письменной форме с использованием асинхронного прокторинга на платформе Moodle, прокторинг на платформе Экзамус (https://hse.student.examus.net). К экзамену необходимо подключиться за 15 минут. На платформе Экзамус доступно тестирование системы. Компьютер студента должен удовлетворять следующим требованиям:https://elearning.hse.ru/data/2020/05/07/1544135594/Технические%20требования%20к%20ПК%20студента.pdf Для участия в экзамене студент обязан: заранее зайти на платформу прокторинга, провести тест системы, включить камеру и микрофон, подтвердить личность. Во время экзамена студентам запрещено: общаться (в социальных сетях, с людьми в комнате), пользоваться конспектами, наушниками и листочками, списывать. Кратковременным нарушением связи во время экзамена считается прерывание связи до 10 минут. Долговременным нарушением связи во время экзамена считается прерывание связи 10 минут и более. При долговременном нарушении связи студент не может продолжить участие в экзамене. Процедура первой пересдачи аналогична процедуре сдачи, однако, вторая пересдача будет состоять из устного ответа на вопросы по билетам комиссии.
  • non-blocking Communication Plan
    Oral Presentation and written communication plan in groups
  • non-blocking Business Communication
    Grade for Business Communication Practice
Interim Assessment

Interim Assessment

  • Interim assessment (4 module)
    0.3 * Business Communication + 0.1 * Communication Plan + 0.3 * Tests + 0.3 * Written Examination
Bibliography

Bibliography

Recommended Core Bibliography

  • Dryl, T. (2017). Internal Branding in Organization in the Context of Internal Corporate Communication / Wewnętrzny branding w organizacji w kontekście wewnętrznej komunikacji korporacyjnej. Handel Wewnętrzny, (2), 56. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbaz&AN=edsbaz.171472264
  • FitzPatrick, L., & Valskov, K. (2014). Internal Communications : A Manual for Practitioners. London: Kogan Page. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=816423
  • Heny Wahyu Tamara Dwi Lestari, Dindin Dimyati, & Mohammad Shihab. (2017). Strategic Communications and Corporate Branding: a Study of Jebsen & Jessen Indonesia Group. MediaTor, (1), 37. https://doi.org/10.29313/mediator.v10i1.2609

Recommended Additional Bibliography

  • Flamholtz, E., & Randle, Y. (2011). Corporate Culture : The Ultimate Strategic Asset. Stanford, Calif: Stanford Business Books. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=367464
  • Thill, J. V. (2016). Excellence in Business Communication, Global Edition (Vol. 12th edition). [Place of publication not identified]: Pearson. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1419459