Skills of intercultural communication in international environment
Skills of intercultural communication in international environment
Course description:
The course is aimed at teaching the basics of cross-cultural communication skills. The theoretical part includes studying the major concepts of cross-cultural interaction, including Hofstede’s theory, E.T. Hall’s approach, and Lewis’ model, as well as national and business cultures of different countries. The practical aspect of the course gives an opportunity to acquire skills essential for communicating in cross-cultural situations, such as meetings, negotiations, working in multicultural teams and making presentations for audiences with various cultural backgrounds. The final output is obtaining the basic intercultural competence through combination of theoretical knowledge and practical skills.
Instructors: N.A. Emelyanova, E.A. Voronina
Credit points: 2
Faculty: Management
Language: English
Level: Bachelor
Academic hours: 52
Syllabus
1. Building Cultural Awareness
2. Public Speaking in Cross-Cultural Environment: Presenting Across Cultures
3. Developing Intercultural Skills. Cultural Intelligence.
4. Communicating effectively.
5. Managing Meetings
6. Negotiating Across Cultures
7. Working in an International Team. Managing Conflict. Managing Diversity and Creativity.
8. Linear-active cultures: USA, Great Britain, Germany, Scandinavia.
9. Multi-active cultures: Russia, Italy, France, Africa, South America
10. Reactive cultures: Japan, China
Readings
- Dignen B. Communicating Across Cultures. – Cambridge University Press, 2011. 98 pages.
- Samovar, Larry A., Richard E. Porter, Edwin R. McDaniel, Carolyn S. Roy - Communication Between Cultures. Cengage Learning (2012)
- Hofstede's centre: http://geert-hofstede.com/national-culture.html
- Lewis, Richard D. When Cultures Collide: Managing Successfully Across Cultures. London: Nicholas Brealey Publishing, 1996.