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Regular version of the site
2021/2022

Сross-Cultural Communication

Type: Minor
When: 3, 4 module
Instructors: Alexander V. Lisovsky
Language: English
ECTS credits: 5
Contact hours: 60

Course Syllabus

Abstract

The key aim of the course is to provide students with knowledge and skills in cross-cultural communication, negotiations and doing business with the partners, representing different cultures, to develop cultural awareness and to make students immune to various cultural stereotypes. The course introduces students to different models of communication and basic aspects of cross-cultural classifications and research.
Learning Objectives

Learning Objectives

  • Course objectives - to clarify the basic concept of cross-cultural management
  • to provide tools for the analysis of business communication and interaction
  • to create the ability to plan and perform research projects in the field of cross-cultural communication
  • to develop the skills in the sphere of cross-cultural analysis
  • to develop the understanding of the impact of cross-cultural differences in business
Expected Learning Outcomes

Expected Learning Outcomes

  • Acquire knowledge concerning methodology of cross-cultural research
  • Develop the knowledge of basic aspects of intercultural differences, models and classifications of culture and cultural clusters and dimensions
  • To be able to find and use the most recent information concerning intercultural differences and to be sensitive to ethical issues
  • To be prepared for conducting ethical and culturally aware cross-cultural communication, incorporating information concerning cultural differences and specifics and showing persuasion skills
  • To diagnose cross-cultural aspects of business situation and to align them with business strategy and decision-making
  • To use principles of culturally sensitive decision making
Course Contents

Course Contents

  • Topic 1. Cultures, subcultures, countercultures, ethnocentrism.
  • Topic 2. Elements of culture: values, worldviews, attitudes and beliefs, traditions, myths.
  • Topic 3. Cultures, cultural clusters or “civilizations”, nationalism and civil religions
  • Topic 4. Cultural biases and stereotypes
  • Topic 5. McLuhan, uncertainty management, communication competence
  • Topic 6. The Deep Structure of Culture: Roots of Reality
  • Topic 7. Artefacts, narratives, rituals.
  • Topic 8. Identities, personal, cultural.
  • Topic 9. Language, verbal intercultural communication
  • Topic 10. Nonverbal communication
  • Topic 11. Intercultural relations and communication
  • Topic 12. Intercultural conflicts
  • Topic 13. Nature of negotiation: strategizing, framing, planning
  • Topic 14. Strategy and tactics of distributive bargaining
  • Topic 15. Strategy and tactics of integrative bargaining
  • Topic 16. Finding and using negotiation leverage
  • Topic 17. Regional and national negotiation styles
Assessment Elements

Assessment Elements

  • non-blocking Class Participation
  • non-blocking Exam
  • non-blocking Intermediate presentation
  • non-blocking The final research project presentation
  • non-blocking Class Participation
  • non-blocking Exam
  • non-blocking Intermediate presentation
  • non-blocking The final research project presentation
Interim Assessment

Interim Assessment

  • 2021/2022 4th module
    0.1 * Exam + 0.2 * Intermediate presentation + 0.1 * Class Participation + 0.6 * The final research project presentation
Bibliography

Bibliography

Recommended Core Bibliography

  • Chen, G.-M., & Dai, X. (2014). Intercultural Communication Competence : Conceptualization and Its Development in Cultural Contexts and Interactions. Newcastle upon Tyne, UK: Cambridge Scholars Publishing. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=772084
  • Cultures and Organizations, Software of the mind. Intercultural Cooperation and Its Importance for survival. (2010). McGraw-Hill. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsnar&AN=edsnar.oai.library.wur.nl.wurpubs.392270
  • Gates, S. (2016). The Negotiation Book : Your Definitive Guide to Successful Negotiating (Vol. Second edition). Chichester, West Sussex, United Kingdom: Wiley. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1079694
  • Judith N. Martin, Thomas K. Nakayama, & Martin Judith N. (n.d.). Intercultural Communication in Contexts Fifth Edition. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.F78FCA95
  • Livermore, D. A. (2015). Leading with Cultural Intelligence : The Real Secret to Success: Vol. Second edition. AMACOM.
  • Moll, M. (DE-588)1035480840, (DE-627)74954287X, (DE-576)184515246, aut. (2012). The quintessence of intercultural business communication Melanie Moll.
  • Moore, C. W., & Woodrow, P. J. (2010). Handbook of Global and Multicultural Negotiation (Vol. 1st ed). San Francisco, CA: Jossey-Bass. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=310334

Recommended Additional Bibliography

  • Brett, J. M. (2014). Negotiating globally : how to negotiate deals, resolve disputes, and make decisions across cultural boundaries / Jeanne M. Brett. San Francisco/Cal: Jossey-Bass. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edswao&AN=edswao.427229790
  • Cambie, S., & Ooi, Y.-M. (2009). International Communications Strategy : Developments in Cross-Cultural Communications, PR and Social Media. London: Kogan Page. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=295337
  • Gesteland, R. R. (2005). Cross-cultural Business Behavior : Negotiating, Selling, Sourcing and Managing Across Cultures. [Copenhagen, Denmark]: Samfundslitteratur Press. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=526885
  • Jackson, J. (2012). The Routledge Handbook of Language and Intercultural Communication. Routledge.
  • Lévy-Leboyer, C. (2005). Working Across Cultures / Cultural Intelligence: A Guide to Working with People from Other Cultures. Personnel Psychology, 58(1), 253–257. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=16335915
  • Matsumoto, D. R., & Hwang, H. S. (2019). The Handbook of Culture and Psychology (Vol. Second edition). New York: Oxford University Press. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=2126834
  • McCarthy, A., & Hay, S. (2015). Advanced Negotiation Techniques. [California]: Apress. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=958148