Business Communications

Bachelor 2021/2022

Type: Compulsory course (Business Informatics)

Area of studies: Business Informatics

Delivered by: Department of Organisational Behaviour and Human Resource Management

When: 3 year, 3 module

Mode of studies: offline

Open to: students of one campus

Instructors: Вершинина Ольга Игоревна, Татевосян Стелла Альбертовна, Вершинина Ольга Игоревна, Olga Abramova, Olga Alexandrovna Gordienko, Elena Musich, Anastasia Pashuto

Language: English

ECTS credits: 4

Contact hours: 40

Full Syllabus

Abstract

“Business communications” is a course about building the effective communications in the context of modern organization with a psychological focus. The course is arranged around communication in two domains: the Self and the People with respect to the Context. The course provides the knowledge of the main concepts, models and theories of the business communication with practical skills’ training in the real project. The course is designed to prepare students as the future influencers with knowledge of essential psychological basis of people behavior and social influence in the modern organizational cross-cultural context.

Learning Objectives

Giving students theoretical knowledge and practical skills in modern business communications based on scientific background
Understanding of people behavior during the global digital transformation of business
Creation of personal strategy and techniques to inspire people and become a social influencer
Learn the modern business communications based on the self- identity and the opponent identity, the decision-making process, the principles of social influence and leadership, the diffusion of information, roles in communication models, the development of emotional intelligence in communications and the formation of cross-cultural competence
Practical application of concepts, models, theories and research results that are central to the study of communication in management, social and cross-cultural psychology
Improvement of the scientific and abstract thinking of students by analyzing, evaluating, discussing and applying cases and theories
Development of analytical and practical skills that allow students to work effectively with communications at all levels (from interpersonal and group level to business cross-functional and cross-cultural)
Development of the persuasive skills, leadership skills and a deeper emotional intelligence in recognizing the opponents’ needs and start the psychological instruments’ usage in communication practice
Getting an experience in creating social roles, planning team results, and influencing groupthink processes in the project teamwork

Expected Learning Outcomes

communication competence through the self-, social identities and the emotional intelligence at business
planning and execution of the team projects with respect to individual and social needs in business process
self-presentation skills based on understanding and highlighting the individual strong features
skills of psychological instruments usage in negotiation and persuasion processes
skills of psychological instruments usage in negotiation and persuasion processes based on knowledge of emotional intelligence domains
skills of social influence principles and tactics application in negotiation and persuasion processes
the active leadership and the influencer competence based on proactive behavior
understanding and applying of concepts, models, theories and research results that are key to studying modern business communications
understanding and applying of concepts, models, theories of the decision -making process for an effective persuasion in business communication

Course Contents

Decision making
Social identity
Emotional intelligence for communication
Communication models
Social influence
Cross-cultural communication

Assessment Elements

Gclass (grade for seminar and class activity)
Class participation and preparedness (30%) Activity in the class discussions and at the seminars, and preparedness for the class with reading materials and the tasks
Gessay (grade for the individual essay) (HW1)
Gproject (grade for the group project) (HW2)
Gexam_test
The final exam is held in the form of a test. Students are given 10-15 questions of closed and opened types. Each question of closed offers three-five answer’s choices. There will be suggested several variants of the test.10-point scale will be used in assessment of the results for the final exam. In the case of cheating the student will get 0.

Interim Assessment

2021/2022 3rd module
0.3 * Gclass (grade for seminar and class activity) + 0.3 * Gproject (grade for the group project) (HW2) + 0.2 * Gexam_test + 0.2 * Gessay (grade for the individual essay) (HW1)

Bibliography

Recommended Core Bibliography

Author(s) Daniel Kahneman, Amos Tversky, & Kahneman. (1979). Prospect Theory: an Analysis of Decision under Risk. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.FDDF9A06
Cialdini, R. B. (2009). Influence : The Psychology of Persuasion. New York: HarperCollins. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=279852
Daniel Goleman. (2006). Emotional Intelligence : Why It Can Matter More Than IQ: Vol. 10th anniversary ed. Bantam.
Daniel Kahneman, Jack L. Knetsch, & Richard H. Thaler. (1991). Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias. Journal of Economic Perspectives, 1, 193. https://doi.org/10.1257/jep.5.1.193
Gelfand, M. J., Major, V. S., Raver, J. L., Nishii, L. H., & O’Brien, K. (2006). Negotiating Relationally: The Dynamics of the Relational Self in Negotiations. Academy of Management Review, 31(2), 427–451. https://doi.org/10.5465/AMR.2006.20208689
Pratkanis, A. R. (2007). The Science of Social Influence : Advances and Future Progress. New York: Psychology Press. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=358198
Richard M. Ryan, & Edward L. Deci. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.7E5231F3
Schwartz, B. (2007). The Paradox of Choice : Why More Is Less. HarperCollins.

Recommended Additional Bibliography

Cialdini, R. B. (2016). Pre-Suasion : A Revolutionary Way to Influence and Persuade (Vol. First Simon & Schuster hardcover edition). New York: Simon & Schuster. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=nlebk&AN=1966411
Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional Intelligence: Theory, Findings, and Implications. Psychological Inquiry, 15(3), 197–215. https://doi.org/10.1207/s15327965pli1503_02

Course Syllabus