Master 2022/2023

Business Communications in Intercultural Space

Category 'Best Course for Career Development'

Category 'Best Course for Broadening Horizons and Diversity of Knowledge and Skills'

Type: Compulsory course (Business Development Management)

Area of studies: Management

Delivered by: Department of Foreign Languages

Where: Faculty of Economics

When: 1 year, 4 module

Mode of studies: offline

Open to: students of one campus

Instructors: Попова Татьяна Арнольдовна

Master’s programme: Business Development Management

Language: English

ECTS credits: 3

Contact hours: 28

Course Syllabus

Abstract

This course provides core approaches to the processes and frameworks, methods and tools to implement effective communication practices in the modern business world. Through real-life examples, best practices, leading practices and advice from experts, students will understand how current business communication practices work in terms of employee competency development and how to best use them to companies/business owner advantage. Cases from industry leaders and innovators will show the students how traditional and current HR practices support business effectiveness by using competency and communication development approaches.

Learning Objectives

• This course provides core approaches to the processes and frameworks, methods and tools to implement effective communication practices in the modern business world.

Expected Learning Outcomes

• - Understand public speaking, including through technical means; - extract implicit information from an oral message of a monological or dialogical nature;
• use non-verbal communication channels
• use feedback techniques in communications
• can analyze conflict situations
• apply coaching technologies in communication

Course Contents

• Effective Business Communication
• Communication Competency
• Effective Business Writing
• Non-Verbal Communication
• Understanding Your Audience
• Crisis Communications
• The Dark Side of Organizational Communication
• Negotiation Skills
• Group Communication, Teamwork and Leadership
• Intercultural and International Business Communication
• Effective Business Meetings
• Communication and HR-department

Assessment Elements

• Активность на семинарах
• Тест
• Контрольная работа

Interim Assessment

• 2022/2023 4th module
  0.3 * Тест + 0.4 * Активность на семинарах + 0.3 * Контрольная работа

Bibliography

Recommended Core Bibliography

• Васильева, Е. Ю. Коммуникационный менеджмент : учебно-методическое пособие / Е. Ю. Васильева, Н. В. Сергиевская. — Москва : МИСИ – МГСУ, 2020. — 44 с. — ISBN 978-5-7264-2125-4. — Текст : электронный // Лань : электронно-библиотечная система. — URL: https://e.lanbook.com/book/145059 (дата обращения: 00.00.0000). — Режим доступа: для авториз. пользователей.
• Коротких, Ж. А. Foundations of Intercultural Communication/ Введение в теорию межкультурной коммуникации : учебное пособие / Ж. А. Коротких. — Барнаул : АлтГПУ, 2015. — 197 с. — ISBN 978–5–88210–773–3. — Текст : электронный // Лань : электронно-библиотечная система. — URL: https://e.lanbook.com/book/112281 (дата обращения: 00.00.0000). — Режим доступа: для авториз. пользователей.

Recommended Additional Bibliography

• Brian H. Spitzberg. (2013). (Re)Introducing communication competence to the health professions. Journal of Public Health Research, 2(3), e23. https://doi.org/10.4081/jphr.2013.e23
• Haiyu Huang, Kejie Lu, Giovanni Pau, Yong Ren, & Pai-Yen Chen. (2018). Advanced Wireless Communications and Mobile Computing Technologies for the Internet of Things. https://doi.org/10.1155/2018/9693514
• I. Korotkina B., & И. Короткина Б. (2017). Academic Literacy and Methods of Global Scientific Communication ; Академическая грамотность и методы глобальной научной коммуникации. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.8C60FBE4
• Sanborn, F. W., & Harris, R. J. (2019). A Cognitive Psychology of Mass Communication (Vol. Seventh edition). New York, NY: Routledge. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1984545
• Walaski P. (2011). Risks and Crisis Communications: Methods and Messages. John Wiley & Sons Incorporated.
• Пономарев, Н. Ф. Коммуникационный менеджмент власти: институциональные теории и дискурсивные практики : учебное пособие / Н. Ф. Пономарев. — 3-е изд., стер. — Москва : ФЛИНТА, 2022. — 125 с. — ISBN 978-5-9765-2241-1. — Текст : электронный // Лань : электронно-библиотечная система. — URL: https://e.lanbook.com/book/232517 (дата обращения: 00.00.0000). — Режим доступа: для авториз. пользователей.