• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site
For visually-impairedFor visually-impairedUser profile (HSE staff only)Search
Advanced search
Menu
HSE University

Definition of the restaurant staff’ training needs

Student: Chernomorskaya Polina

Supervisor: Oksana Isaeva

Faculty: Faculty of Management (Nizhny Novgorod)

Educational Programme: Bachelor

Year of Graduation: 2014

<p>Theme: &quot;Definition of the restaurant staff&rsquo; training needs&quot;.</p><p>Author: Chernomorskaya Polina.</p><p>Keywords: training needs, staff, industry HoReCa, TNA.</p><p>The aim of the present research is to study methods to identify the company&#39;s needs in training and their application in practice to analyze the activities of the restaurant.</p><p>In accordance with the stated purpose and the author were set and solved the following problems:</p><p>1. Systematize the opinions of various scholars about approaches to identify the company&rsquo;s needs in learning.</p><p>2. Analyze specifics identify training needs on the example of the company of the HoReCa (Hotel, Restaurant, Cafe).</p><p>3. Determine the restaurant staff&rsquo; training needs and to develop proposals to improve the training system in the company.</p><p>The object graduate &ndash; the restaurant staff&rsquo; training needs.</p><p>The subject of this research are the statistics , research papers , results of interviews and questionnaires .</p><p>To achieve this goal and meet the following tasks are used: the survey , the study of domestic and foreign literature, qualitative analysis.</p><p>The practical significance of this study is the possibility to develop a training program for the staff of the restaurant.</p><p>Scientific novelty of the work involves comparing estimates of the needs of the training received on the basis of internal data with the estimates obtained from the analysis of the customer ( the &quot;method of secret guest &quot;).</p><p>The volume of the research is 74 pages, it contains 18 tables and 2 figures; 75 sources were used.</p><p>The investigation includes an introduction, three chapters, conclusion bibliography and appendices.</p><p>In the first chapter the opinions of various scholars about approaches to identify the company&rsquo;s needs in learning are systemized.</p><p>In the second chapter specifics identify training needs on the example of the company of the HoReCa is analyzed.</p><p>In the third chapter the restaurant staff&rsquo; training needs are determined, and proposals to improve the training system in the company are developed.</p><p>Conclusion devoted to the main inference.</p>

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses