Year of Graduation
The role of social network ties in conflict development and conflict degree between the main office and subsidiaries of corporate enterprise
Faculty of Management
The aim of the research was to, from the viewpoint of the branches, consider the influence of social networks on the formation and degree of perception of intraorganizational conflicts between the head office and the branches of large organizations.Herewith, within the framework of the dissertation, we understand conflicts as such variables as setting of the rules by the head office for the branches; how much the managers of the branches interact with each other and how they interact with the head office; rewards and punishments, which are assigned independently of the quality of the personnel’s work; the quality of the feedback from a branch; the speed of feedback.The set goal has predetermined the solution of the following problems:- To consider the influence of social communications on the degree of development and the character of relations between the head office and a branch of the company;- To characterize the organizational aspect of the problem of the relations between a branch and the head office.- To conduct a research on how the depth of the social network influences the relations between a branch and the head office.The subject of the research, in terms of this study, are the relations between the head office and a branch.The topic of the research is social networks as an instrument for increasing the effectiveness of relations of the head office and the branches.As a working hypothesis for the research, the following has been chosen:Certain characteristics of networks influence the people’s perception of a conflict with the head office.Research methods used in this work are deduction, comparison, vertical, horizontal, and factor analysis, including the use of network data. For the analysis of the data, the method of structural-linear equations was used, with the help of Lisrel program.For the analysis of the network, the program Ucinet was used.The foundation of the empirical base of research is made up of the results of researches conducted with the immediate participation of the author, which allowed the problem to be considered comprehensively and in dynamics. The gathering of then data was initiated in a large Russian company with over 250 000 employees. The headquarters of the company is located in Moscow, with about 200 employees working in there. The company has 8 large branches, each one having at least 20 000 employees. The feedback resulted in submission of 2000 questionnaires by the employees of the company. After processing, 1194 out of 2000 submissions were approved for analysis, which constitute the sample for this research.The results of the study show that certain characteristics of networks influence the perception by people of conflicts with the head office.The structure of the study is conditioned by the list of the set goals. The following paper consists of an introduction, two chapters, conclusion, bibliography, and addendums.