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Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Mariya Kosova
Factors of Turnover and Retention of Highly Qualified Professionals in a Company
Human Resource Management
(Master’s programme)
2016
The research examines the factors which mostly define a desire of highly qualified specialists to leave a large international company offering oilfield services as well as the reasons behind dismissals that took place at the company on the initiative of its employees. The goal of the paper is to develop proposals for retaining high-quality staff in question. This empirical research is based on 42 exit interviews of the company’s highly qualified professionals conducted from 2011 to 2014, three expert interviews with HR specialists and one formal survey of 60 highly qualified employees of the company of interest.

During the analysis of the empirical data, the main factors that contribute to highly qualified staff turnover were identified. As such, the study group of departing employees leave mostly due to intra-organizational factors related to working conditions and workflow management. Role uncertainty (vague, uncertain, contradicting orders given by the boss) and dissatisfaction with the amount of work, timings, and unrealistic deadlines are seen to be significant factors in this respect. However, other aspects of work which are related to material rewards – a wage level and social package – also seem to be of importance to retaining employees but still, they have been proved to be secondary as compared to the above mentioned quality indicators of organizational workflow.

The analysis also identified that there are multiple effects of linking moderation for an overall dissatisfaction with work and intentions to leave the company. Incoming job offers from other companies, female gender and an ordinary job position (as opposed to a senior position) do not necessarily affect the resignation intention, yet they strengthen the link between the job dissatisfaction and the intention to leave the company.

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