Practical Application of the Method Design Thinking to the Design Municipal Services

Student: Kalinina Sofia

Faculty: Faculty of Informatics, Mathematics, and Computer Science (HSE Nizhny Novgorod)

Educational Programme: Business Informatics (Master)

Year of Graduation: 2016

The work is dedicated to the practical implementation of the method design thinking to the design municipal services by the example of an existing municipality. The analysis of scientific articles on design thinking and the theoretical aspects, mail stages and features of design thinking are presented in the first chapter. The second chapter focuses on the review of the legislation of the Russian Federation and other normative-legal acts, which regulating rendering (provision) of municipal services. In final chapter it contains the description of practical application of design thinking methodology to design a new municipal service.

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