E-government Optimization: Effects and Prospects

Optimization of e-government: the effects and prospects. Qualifying work of the student of the 4th course of the Faculty of Social Sciences, Department of Public administration. The aim of this work was to study the prospects for the development and definition of the basic effects of the introduction of e-government in the provision of services in electronic form on the websites of state and municipal services. First of all, in the first part of the study was to study the theoretical basis of functioning and development of e-services portals in Russia and in the world. In the second part of this study performed an analysis of the specific practices of Service on US government portals, Canada, Germany and France. On the basis of this analysis, the most successful practices in the provision of services in electronic form have been identified. The third part of the study deals with the analysis of the process of providing services in electronic form on a United portal of public and municipal services, as well as the portal of the state and municipal services of the Moscow Region and the Republic of Bashkortostan. At the end of the study, the author, on the basis of the analysis, offers a number of measures to optimize service delivery in electronic form on a single portal of public and municipal services and regional portals of public and municipal services in Russia, and also makes assumptions about the possible effects of the proposed measures.