• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Educational Programme
Final Grade
Year of Graduation
Elizaveta Andryushina
Improving of the Return Flow Management on the Example of Eldorado
Logistics and Supply Chain Management
(Bachelor’s programme)
Keywords: reverse logistics, return flow, consumer goods value return, returns management.

The purpose of the SRS is to improve the management of return flow network retailer. The objectives of the GQW are: to study the obtained information about the company, to determine its place in the market; to analyze the current situation of the company and to make a conclusion about the stage of its development; to identify key issues within the company, related to returns management; to analyze and research theoretical elaborations of domestic and foreign scientists in the field of reverse logistics; to find the best practices and examples in the field of reverse logistics; to determine the most appropriate return flow control methods for retail company to find problem-solving tools; to determine the algorithm of implementation of previously selected methods; and to assess the economic effects from proposed activities.

The following issues have been identified during the analysis of logistics activities: the lack of a systematic approach while dealing with returns, a growing amount of returns of products, both in retail stores and in the field of e-commerce.

The object of study is a network retail company. Scope of activity is trade in household appliances and electronics, as well as other commodities.

This GQW has come with the following recommendations: increase levels of responsibility and motivation of staff working at the reception of the returned goods from customers and employees engaged in the acceptance of goods from the suppliers; the introduction sorting staff to retail stores; implementation of SAP module; KPI development for the assessment of returns management.

The economic feasibility of the practical application of the proposed recommendations was proved. As a result, the ROE ratio in the model of strategic profit grew by 3.82%.

Net GQW: number of pages - 100 pages, number of figures – 20, number of tables - 13, references - 42.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses