• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Educational Programme
Final Grade
Year of Graduation
Sergey Franio
Improvement of Logistics Service on the Example of Transport-Forwading Company
Logistics and Supply Chain Management
(Bachelor’s programme)
1.Topic of bachelor’s thesis

«Improvement of logistics service on the example of transport-forwarding company»


Sergey Franio, group BLG124, School of logistics, Faculty of business and management


Maria Ermolina, senior lecturer

4.Key words: logistics service, logistics service management system, indicator of transport service quality, customer segmentation, strategic profit model.

The general purpose of the study is to improve the logistics service through the development of an effective logistics service management system based on customer segmentation. To achieve this goal the following objectives need to be met ¬— analysis of economic activity; analysis of financial activity; establishing the causes of the problems of logistic service; offering specific solutions for solving problems and increasing the level of logistics service; consideration the theoretical framework dedicated to improving the logistics service of transport-forwarding companies; implementation of the proposed measures; assessment of the economic impact after their implementation.

In the analysis of logistics performance of the company the following problems were identified: the ineffectiveness of the existing logistics service management system, due to a lack of customer-oriented approach; decreasing of logistics service quality by late delivery and lack of customer demand completeness.

In this paper, the following solutions have been developed: implementation of new logistics service management system, based on customer segmentation; application of measures for improving the performance of delivery dates and customer demand completeness.

The economic effect of the practical application of the purposed recommendations was proved. As a result, return on equity in the strategic profit model increased on 2,3%.

5.Volume of bachelor’s thesis: pages — 77, pictures — 18, tables — 25, literature sources — 27, appendixes — 3

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses