Logistics Service Quality Improvement (Evidence from Panalpina CIS Helsinki)

Student: Pystina Elena

Educational Programme: Logistics and Supply Chain Management (Bachelor)

Year of Graduation: 2016

The aim of Bachelor's Thesis is development of recommendations to improve logistics service quality of analyzed company. The Bachelor's Thesis tasks are: analysis of financial and logistical activities of the company; identification of the main quality problems in logistics service provided by company; literature sources research to identify possible solutions; analysis of economic efficiency of proposed activities. During the study the problem of reduction of provided service quality due to the increased number of mistakenly and late executed documents was identified. The object of Bachelor's Thesis is the business process of order fulfillment in «Panalpina CIS Helsinki». In the course of the Bachelor's Thesis the measures of reorganization of order fulfillment process and improvement of service quality level were proposed. Analysis of economic efficiency of proposed measures, conducted with strategic profit model, confirmed financial benefits of the proposed project realization. Keywords: freight forwarder, logistics service, logistics service quality indicators, logistics service quality improvement, electronic document management system, strategic profit model. Length of Bachelor's Thesis: pages – 111, pictures – 24, tables – 11, list of references – 28.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses