Strategic Rationale of the Shared Services Center Creation: Case Study of a Russian Telecommunications Company

Student: Belyaev Mikhail

Educational Programme: Strategic Management and Corporate Governance (Master)

Year of Graduation: 2016

Shared Service Center (hereinafter - SSC) - a specially created unit within the structure of a large company or institution, which passed some business processes across the organization. Shared Services are implemented by companies to reduce their own costs and to increase the shareholder value of the enterprise. Implementation of an SSC, as a solution to optimize the company's operations, is becoming increasingly popular among managers, but the overall economic impact of the creation of an SSC does not always meet their expectations. The aim of this work is the strategic rationale for the creation of shared services in the company. The paper has the project character and aims to review the current strategic position of the company, the formation of strategic prerequisites for the implementation of the common center of operations and the creation of a practical approach to the development of the concept for an SSC.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses