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The Research of Employees' Relation to Conflicts in Companies with Different Types of Organizational Culture

Student: Subbotkina Elizaveta

Supervisor: Natalia Volkova

Faculty: St.Petersburg School of Economics and Management

Educational Programme: Management (Bachelor)

Year of Graduation: 2017

The goal of the final qualifying work is to study the features of employees’ attitudes to the conflicts in companies with different types of organizational culture on the example of three Russian enterprises. In accordance with the main goal the following objectives were distinguished and reached: the types of organizational cultures and the features of conflicts in the construction company A, the state enterprise B, and the café C were identified; the correlation between types of organizational cultures and the peculiarities of conflict was found as a result of the data analysis; practical recommendations for managers in different organizational culture types in the sphere of conflict-management were created. The research methodology includes: the survey method with implementation of different approved toolkits such as «Organizational Culture Assessment Instrument/OCAI» created by K. Cameron and R. Quinn, «Organizational commitment questionnarie/OCQ» by L. Porter, « Conflict Style Questionnaire» by K. Thomas, the test of «Conflict Inclination level» by V. Andreev; the frequency and correlation analysis; the T-test conducted via SPSS software and MC Excel. In study revealed that the conflict behavior as well as the conflict inclination level manifest itself in different ways and differs depending on the characteristics of the type of organizational culture. The practical importance of the work is the applicability of the obtained data and the developed recommendations in the process of the conflict-management strategy creation in companies with the purpose of reducing the employees’ level of conflict inclination and number of destructive conflicts, and minimization of the negative consequences of conflict situations.

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