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Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Mariya Tolochko
Quality Assessment of Products in Service Companies
Management
(Bachelor’s programme)
2017
The quality problem in market economy is one of the most important factors of raising the standards of life. Obtaining the most profitable contracts, ensuring competitiveness is possible only for those enterprises whose quality level meets all internal and external requirements of the market and satisfies all the needs of customers. That is why the assessment of the quality of the service is an important component of economic analysis. The main components of the quality of physical services are the quality of processing of the order and the quality of customer service.

The tasks of this Final Paper on the theoretical part are the description of the concept of "service", the identification of its characteristics and features; analysis of the value of quality of services in a modern market; identification of key indicators and methods for assessing the quality of services.

In this paper, one of the sectors of the service sector is considered - service activities. To evaluate the quality of services, LLC Pro-Service, located in Khabarovsk, was selected. Based on the identified shortcomings in the service system provided by the company, a recommendations scheme was developed in order to improve them. The general characteristic of LLC Pro-Service, the analysis of the quality of services of the service organization and the formulation of recommendations form the practical part of this Final Paper.

As a result of the analysis, it was revealed that it is important to discuss the improvement of the quality of services provided by LLC Pro-Service in specific areas. Within the framework of the research, a number of shortcomings in the quality of the services provided were identified and a list of recommendations for its improvement was developed.

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