Order Management Cycle Improvement

Final qualifying work on the topic: Order Management Cycle Improvement in LLC «Stanley Black and Decker», Author: Student Saitova Adel. Group VLG 134 Supervisor: Ivanova Anastasia Vladimirovna The object of study is LLC «Stanley Black and Decker», Moscow. The volume of the explanatory contains of the 134 pages. The work contains 31 tables, 34 figures and 2 applications. Keywords: Order Management Cycle Improvement, improvement of business processes, automation, electronic document management, EDI technology, reduction of the level of insurance stocks, level of logistics service, model of strategic profit. The goal of the final qualifying work is to short the duration of order fulfillment cycle and increase the level of logistics services through applying EDI-technology and improvement of business processes. In accordance with the goal, specific tasks were identified, namely: the analysis of the external and internal environment of the company, the search and justification of the problems of the enterprise, analysis and choice of the optimization method based on the study of literature, development and justification of proposals for improving the cycle of the customer's order. During the analysis of the company's activities, the following problems were identified: a steady increase in the level of inventories and a decrease in their turnover, a lack of the proper level of information integration and interaction in the company, a long cycle of fulfilling the sales order, uncertainty of the order execution time. As a solution to the identified problems, measures were proposed to improve the company's business processes and implement the EDI system. Also, recommendations were proposed to change the organizational structure of the company's management.