Multi-platform Software System for Synchronous Recording of User Research Data

The role that note-taking plays in the daily lives of humans cannot be overemphasized. Whether in digital form, in print or with paper and ink, note-taking plays a great role in both industry and education alike. One such domain in which note-taking is critical is in the field of usability testing. Though a lot of research work has been in this field, very little is said about the role of note-taking in the effective performance of usability moderators and analysts even though note-taking is one of their concrete tools used for daily work. This study aims to bridge this gap and contribute knowledge to the ongoing researches of various kinds in the usability domain. We seek to aid the usability moderator maximize his/her efficiency in gathering qualitative data during usability testing. In this study, we implemented a software prototype for note-taking and conducted an experiment to test it. We performed an experiment with usability experts who had previously conducted usability testing sessions among other criteria to undergo an experiment to find out how our tool solves the need of note-taking during usability testing sessions. The results of the experiment were analyzed and deductions made. Results we got from our user experiment shows that our tool showed better results in the capturing of observations during usability testing.