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National Research University Higher School of EconomicsStudent ThesesDevelopment of a Software Module for Automated Client Call Service

Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Vasiliy Pankratov
Development of a Software Module for Automated Client Call Service
Information Science and Computation Technology
(Bachelor’s programme)
8
2017
This paper describes a software module that provides a web-based user interface with soft-phone features. The software provides means to automate operator’s work when one is running outbound calls campaign by implementing autodialing and generating call dialog scenario. The aim of the project is to develop described module with it’s user interface. One of the crucial parts of the project is the soft-phone feature.

Prior to implementation, various development tools, frameworks and libraries are assessed. The software is developed using JavaScript programming language and uses Node.js (server-side) and Google Chrome (client-side) as its runtimes. Voice service features are developed utilizing WebRTC and sip.js library, which implements RFC 7118.

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