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  • Implementing of SRM Concept for Increasing the Level of Logistics Service on the Example of the Insurance Company RESO-Garantia

Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Nikita Kopyshev
Implementing of SRM Concept for Increasing the Level of Logistics Service on the Example of the Insurance Company RESO-Garantia
Vadim Nikolayevich Korepin
Logistics and Supply Chain Management
(Bachelor’s programme)
2017
The name of the theme work

"The introduction of SRM concept to enhance the level of logistics service on the example of the insurance company OSAO "RESO-the Guarantee""

2. Student: Kopyshev Nikita Andreevich, gr. БЛГ131, Faculty of Business and management, School of Logistics, HSE

3. Supervisor: Lee Vadim Nikolaevich, candidate of economic Sciences

4. Key words: information, information space, optimization, process sourcing, SRM, logistics service, efficiency, customer service

The higher loss ratio in the insurance industry in the segment of auto insurance is unavoidable and traditional ways to counter this trend has exhausted itself, which leads to the necessity of using logistics concepts

The purpose of the WRC lies in the theoretical substantiation and the development of methods of optimization of process of interaction between the insurance company and suppliers. The effectiveness of the proposed solutions is considered in the framework of the activities of the company, OSAO “RESO-Guarantee”

In WRC formalized interaction between counterparties in the supply chain; identified problems, the nature of their influence on the level of service both logistical and, consequently, client suggestions on the development of solutions to problems identified and their consequences. It is proved economic efficiency of the proposed solution.

The amount of WRC: s. 56, 20 figures, 12 tables , references, 25, applications 1

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