Development of the Requirements for "Driver Recruitment" Processes Automation in the Gett Company

The paper presents a study that examines software requirements development for “Driver recruitment” department processes automation in mobile taxi company Gett. The rationale of the research topic is that the company faced a problem of significant personnel costs growth due to lack of automations. The object of the research is a “Driver recruitment” department in the international online taxi company Gett in three countries: Great Britain, Israel and USA. The subject of the study is the processes of “Driver recruitment” department in Gett company. The goal of the project is to develop requirements for driver recruitment processes automation in the company Gett. In order to achieve the mentioned goal, the following objectives are set: 1) Analyze current processes of “Driver recruitment” department in three countries of Gett operations; 2) Find weak spots of processes and root causes; 3) Provide rationale for automation necessity; 4) Study existing approached and methods for requirements development; 5) Develop functional and nonfunctional requirements for processes automations based on target-state processes. During the project, “Driver recruitment” department activities were studied, models of business processes were built and analyzed, bottlenecks of the processes were found, target-state processes were designed. Finally, functional and nonfunctional requirements were developed based on studied existing requirements development methods. The requirements were tested on getting rid of process bottlenecks. The following methods were used in the study: processes supervision, interviews, process modeling in EPC notation, processes harmonization. As a result, functional and nonfunctional requirements were developed. Building an informational system basing on the formed requirements could help to decrease personnel costs by 2 times in the future.