Improvement of Return Flow Management Methods

This paper is dedicated to a study in a field of return products flow management. At the present time due to economical, marketing and ecological drivers companies have to manage return flow of materials. Traditionally it has concidered that reverse logistics does not add any value to the supply chain but also it could provide many opportunities for the enterprises. This study provides theoretical concepts of reverse logistics including main elements, the types and causes of returns, processes and activities, and also conciders and tests economical and mathematical methods, in particular the fuzzy logic method addressing to the challenges of reverse logistics. Key words: reverse logistics, closed-loop supply chain, returned flow management, parties in reverse logistics, processes and activities of reverse logistics, returned flow management methods, fuzzy logic, neurofuzzy logic.