• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Ekaterina RodrÍguez teksidor
Monitoring the Quality of Public and Municipal Services in a Multi-Functional Centers
Public Administration
(Master’s programme)
9
2017
In connection with active introduction of new forms of state and municipal services, there is a huge influx of applicants who seek to save time and get high-quality and accessible public and municipal services. To date, the need for monitoring the quality and accessibility of public and municipal services is one of the most important areas. There are many individual types of monitoring, but unfortunately, none of them can give a comprehensive view of the quality and availability of services in multifunctional centers. The present study is aimed at improving the mechanism of implementation of proposals to improve the quality and accessibility of public and municipal services in multifunctional centers in Perm.

Was studied the theoretical and legal bases of providing the state and municipal services, as well as Russian and foreign experience in providing public and municipal services through multifunctional centers. An analysis was conducted of the quality and accessibility of public and municipal services through multifunctional centers in the city of Perm. The work resulted in proposals to improve the mechanism for improving the quality and accessibility of public and municipal services in multifunctional centers in Perm.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses