• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Implementation of a CRM System in the Center of Pre-University Training of NRU HSE-Nizhny Novgorod

Student: Babadzhanyan Armen

Supervisor: Natalia Aseeva

Faculty: Faculty of Informatics, Mathematics, and Computer Science (HSE Nizhny Novgorod)

Educational Programme: Business Informatics (Bachelor)

Year of Graduation: 2017

In current paper i examined the activity of the Pre-University Training Center (PUTC) of HSE - Nizhny Novgorod Department of the University. The company is aimed at working with schoolchildren and entrants. In recent years, the organization has expanded its activities, increasing the number of activities for pupils of all ages. The purpose of my work is the learning the business processes of PUTC and automation of them by implementing a CRM system. To achieve this goal it is necessary to solve the following problems: ● To get acquainted the activities of the PUTC; ● Identification and analysis of bottlenecks in the processes of interaction with students; ● To find ways to eliminate identified problem areas; ● Preparation of technical specifications for improvement of CRM system; ● Development of a prototype SuiteCRM in accordance with the technical specifications

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses