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Educational Programme
Final Grade
Year of Graduation
Armen Babadzhanyan
Implementation of a CRM System in the Center of Pre-University Training of NRU HSE-Nizhny Novgorod
Business Informatics
(Bachelor’s programme)
In current paper i examined the activity of the Pre-University Training Center (PUTC) of HSE - Nizhny Novgorod Department of the University. The company is aimed at working with schoolchildren and entrants. In recent years, the organization has expanded its activities, increasing the number of activities for pupils of all ages.

The purpose of my work is the learning the business processes of PUTC and automation of them by implementing a CRM system.

To achieve this goal it is necessary to solve the following problems:

● To get acquainted the activities of the PUTC;

● Identification and analysis of bottlenecks in the processes of interaction with students;

● To find ways to eliminate identified problem areas;

● Preparation of technical specifications for improvement of CRM system;

● Development of a prototype SuiteCRM in accordance with the technical specifications

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