• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Mariia Kosiakova 
The Impact of RPA (Robotic Process Automation) Development on BPO Firms: Business Model Innovation Perspective
2017
Robotic Process Automation, the new kind of automation software recently introduced to the market, has the potential capacity to eliminate human employees in routine repetitive rule-based tasks typical for back office operations. Additionally, it offers benefits such as low investment cost, short payback period, agility, accountability, accuracy, speed of implementation and relative ease of maintenance. All of these characteristics make it a strong competitor for the traditional strategy of minimizing back office costs, such as outsourcing.

In the face of such strong competition, Business Process Outsourcing companies feel compelled to improve their offerings, and many of them seem to revert to business model innovation, either though incorporating RPA into their existing services or by becoming RPA adoption consultants themselves. This thesis studies this ongoing transformation in BPO companies’ business model stimulated by development and spread of RPA.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses