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Adaptation of Flight Attendants to Corporate Regulations in the Process of Professional Activity

Student: Regush Kseniya

Supervisor: Roman Abramov

Faculty: Faculty of Social Sciences

Educational Programme: Complex Social Analysis (Master)

Year of Graduation: 2017

Despite the positive image of the company Aeroflot in the Russian air transport market as a whole, the quality of service on board the aircraft and flight safety are still at a level not call up the level of many other airlines, for example, Qatar Airways and Emirates Airlines, which could lead to instability in the corporate the image of the entire airline and customer loyalty, and the inevitable loss of profits in connection with the need to submit a more detailed study of the specifics of the environment with an emphasis on cabin crew's adaptation to the corporate regulations of the company.

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