Features of Emotional Intelligence of the Public and Municipal Bodies Personnel

Student: Feldsherov Vsevolod

Educational Programme: Public Administration (Bachelor)

Year of Graduation: 2017

This article concentrates on features of emotional intelligence of state and municipal servants. The interrelation between emotional intelligence and the level of quality of service provision by employees of multi-functional centers of Moscow is being checked. For this, the main trends in the study of the concepts of emotional intelligence are analyzed. The main approaches to the measurement of emotional intelligence are revealed. Based on the analysis, the optimal version of the methodology for assessing emotional intelligence was selected, which was then used in a survey of employees of Moscow's multifunctional centers. In addition, a survey was conducted among the final beneficiaries of services in the MFC participating in the survey. Further, the data that was conducted was carried out in order to reveal correlations between results of surveys.

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