Improvement of Logistics Service Management by the Example of a Manufacturing Company

Keywords: Logistics service, customer service, perfect order, cross-functional coordination, quality of logistics service. The purpose of graduate qualification work (GQW) is to improve the management of logistics services in the automotive industry company. The objectives of the GQW are: to study the obtained information about the company, to determine its place in the market; to analyze the current situation of the company and to make a conclusion about the stage of its development; to identify key issues within the company, which influence the level of logistics services; to conduct an analysis of the literature in order to find problem-solving tools; to carry out an internal audit of the company to identify the reasons for the decrease in the level of logistics service in the company; to formulate proposals aimed at improving the level of logistics service and solutions found in the course of audit; and to assess the economic effects from proposed activities. The following issues have been identified during the analysis of logistics activities: long delivery time and a lot of late deliveries, and the lack of cross-functional coordination. The object of study is a manufacturing company. Scope of activity is the production of sporting goods. This GQW has come with the following recommendations: use of free capacities of the warehouse cross-dock for storing a part of the regular assortment, improvement of crossfunctional coordination when performing an order by compiling a communicative matrix and developing key performance indicators, developing a scheme for improving the management of logistics services. The economic feasibility of the practical application of the proposed recommendations was proved. As a result, the ROE ratio in the model of strategic profit grew by 1.6 %. Net GQW: number of pages - 83, number of figures - 29, number of tables - 14, references – 30.