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Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Nikita Gommel
Development of a System Controlling the Quality of Logistics Services for a DIY Retail Company
Strategic Management in Logistics
(Master’s programme)
2018
With constantly growing competition in the Russian DIY market, companies are forced to spend more and more efforts to develop their competitive advantages. Improving the quality of logistics service is one of the main logistics strategies that allow a retail company to strengthen its market position.

The relevance of this work is related to the fact that the high quality of logistics service is a nonprice competitive advantage, which is difficult to replicate. It allows the company to achieve supply chain stability by increasing the efficiency of logistics processes.

The aim of the dissertation is to enhance the quality of the logistics service of Leroy Merlin Vostok through the development of a logistics service quality system.

The procedure for assessing the quality of logistics service and the procedure for influencing logistics services are worked out in this thesis. The project for creating an information infrastructure that ensures these procedures is addressed as well. The economic viability and efficiency of the formulated proposals are proved

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