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Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Oleg Mintush
Selection of an Effective ITSM-System for Implementation at a Metallurgical Enterprise
Business Informatics
(Master’s programme)
2018
Annotation to the master's thesis Mintush O.V. «Selection of an effective ITSM-system for implementation at a metallurgical enterprise».

This dissertation is dedicated to the selection of a new, most effective IT Service Management (ITSM) system for the customer (metallurgical enterprise). In this paper, the approaches and methods described in the BABOK Business Analysis Knowledge Base and the ITIL IT Infrastructure Library are used to accomplish the task, and a concrete example of selecting an effective ITSM system for further implementation at a metallurgical enterprise is considered.

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