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Selection of an Effective ITSM-System for Implementation at a Metallurgical Enterprise

Student: Mintush Oleg

Supervisor: Tatyana K. Kravchenko

Faculty: Graduate School of Business

Educational Programme: Business Informatics (Master)

Year of Graduation: 2018

Annotation to the master's thesis Mintush O.V. «Selection of an effective ITSM-system for implementation at a metallurgical enterprise». This dissertation is dedicated to the selection of a new, most effective IT Service Management (ITSM) system for the customer (metallurgical enterprise). In this paper, the approaches and methods described in the BABOK Business Analysis Knowledge Base and the ITIL IT Infrastructure Library are used to accomplish the task, and a concrete example of selecting an effective ITSM system for further implementation at a metallurgical enterprise is considered.

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