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  • Methodological Approach to Development of the Balanced Scorecard of Warehouse Operations Management Effectiveness of a Trading Enterprise

Methodological Approach to Development of the Balanced Scorecard of Warehouse Operations Management Effectiveness of a Trading Enterprise

Student: Romanova Oxana

Supervisor: Sergey Yampolsky

Faculty: Graduate School of Business

Educational Programme: Business Informatics (Master)

Year of Graduation: 2018

In the paper, a functional model of warehouse operations (WO) management is constructed, problems arising in the management process and methods for their solution are considered. Analysis of the strategy and strategic goals of a trading enterprise (TE), the Fulfilment Outbound warehouse process, and the balanced scorecard (BSC) are described. Requirements for decision-making support have been formulated, and a proper business-intelligence tool has been chosen. A description of the data warehouse architecture (DWH) constructed using Dimensional Modeling is given. Algorithms for DWH application and decisions management by means of information-analytical support system are proposed. The result of this work is the architectural design of DWH, performed in accordance with the concept of Dimensional Modeling, as well as the practical implementation of the BSC in the form of Tableau Desktop dashboards. Management decisions formed on the basis of the current situation analysis of the enterprise are suggested, the influence of the accepted and applied management decisions on the effectiveness of WO of a TE is analyzed.

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