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Determinants of Client Managers’ Productivity in Perm Branch of PJSC "Sberbank"

Student: Valeriya Rysakova

Supervisor: Iuliia N. Naidenova

Faculty: Faculty of Economics, Management, and Business Informatics

Educational Programme: Economics (Bachelor)

Final Grade: 8

Year of Graduation: 2018

Abstract This study explores various determinants of client’s managers’ productivity. They comprise personal characteristics and other aspects such as the degree of independence in work, complexity and variety of tasks, supervisor’s feedback frequency, the importance of work for the company and other people etc. Understanding how these aspects influence productivity could make the difference in workforce management, increase employees’ and company’s efficiency. Research is conducted on the survey data received from client managers who are working in PJSC «Sberbank» in Perm. To examine the relation mentioned above principal components method was employed on the interim stages of study and multiple linear regression was applied to obtain estimations. Results show that enough income as well as the sense of insignificance towards work and inability to estimate the quality of job done by client managers themselves lead to the decrease in performance. Alternatively, managers’ confidence in their future perspectives in the company along with colleagues’ satisfaction from everyday work positively influence on client manager’s productivity.  

Full text (added May 18, 2018)

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