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Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Mariia Ivanova
The Impact of Nationality on Customer Satisfaction in Hospitality Industry of Saint Petersburg
Management
(Bachelor’s programme)
2018
The purpose of this study is to reveal the influence of the ethnicity on guests` satisfaction with services provided by the hotels at Saint Petersburg. The data collection was in form of questionnaire distributed at the three-star hotels of Saint Petersburg and the interview with the hotel staff. The results are presented in from of the factors influencing guests of each observed ethnicity.

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