The Implementation of CRM-System in the Center of Pre-university Training

Student: Shabalina Irina

Faculty: Faculty of Informatics, Mathematics, and Computer Science (HSE Nizhny Novgorod)

Educational Programme: Business Informatics (Bachelor)

Year of Graduation: 2018

This work is devoted to the problems of the Pre-university training center that is related to the collection and storage of customers’ information. During the research the business processes of the Pre-university training center were analyzed, its IT-services were studied and also the center’s needs associated with the processes of information collection and storage were identified. Based on the collected and analyzed data, a possible solution allowing to automate considering processes was developed. The proposed solution helped improve the quality of interaction between the clients and the center’s employees.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses