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Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Irina Shabalina
The Implementation of CRM-System in the Center of Pre-university Training
Business Informatics
(Bachelor’s programme)
2018
This work is devoted to the problems of the Pre-university training center that is related to the collection and storage of customers’ information. During the research the business processes of the Pre-university training center were analyzed, its IT-services were studied and also the center’s needs associated with the processes of information collection and storage were identified. Based on the collected and analyzed data, a possible solution allowing to automate considering processes was developed. The proposed solution helped improve the quality of interaction between the clients and the center’s employees.

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