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Decision Support System of Automation Processes of Front-office

Student: Anastasiia Zhurkina

Supervisor: Andrey Vishnekov

Faculty: HSE Tikhonov Moscow Institute of Electronics and Mathematics (MIEM HSE)

Educational Programme: Information Science and Computation Technology (Bachelor)

Year of Graduation: 2019

The object of research in the work is the activity of the front office of a company. The purpose of the work is to increase the efficiency of the company’s front office by automating processes with project solutions based on the implementation of decision support system. In the process of work, consideration was made of the organization and classification of the activities of the front office. Also studied the types of decision support systems (DSS). A justification was made of the choice of the DSS design method. As a result of the work, a model of a decision-making system for automating front-office processes based on an integrated approach was designed and the application architecture was developed. The result of the work will be applicable in organizations that aim to automate their processes.

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