Development of a System for Routing Telephone Calls on the Basis of the Voice Analyzer

Student: Yurov Valeriy

Faculty: HSE Tikhonov Moscow Institute of Electronics and Mathematics (MIEM HSE)

Educational Programme: Information Science and Computation Technology (Bachelor)

Final Grade: 9

Year of Graduation: 2019

This thesis qualification work relates to the development of a system that will help reduce the load on the call center. During the development, an analysis of the Yandex SpeechKit, Google SpeechKit, Wit.ai services was conducted, and existing methods for recognizing calls were identified. The aim of the work is to develop a system that will be able to help the user or employee with the majority of his questions, in the process of processing or waiting for an order. This product will be implemented in the company "Eyekraft".

Full text (added May 25, 2019)

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses