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  • HSE University
  • Student Theses
  • Trust-distrust Relationships between Non-profit Organizations and Other Actors in Social Services Sphere (the Cases of "Public Verdict Foundation" and a Charity Organization "SOS Children's Villages)

Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Mariia Shatlygina
Trust-distrust Relationships between Non-profit Organizations and Other Actors in Social Services Sphere (the Cases of "Public Verdict Foundation" and a Charity Organization "SOS Children's Villages)
2019
Graduation thesis is devoted to the study of subject-subject relationships between socially oriented non-profit organizations and other actors in social services sphere. The purpose of the study was to identify the specifics of building trust-distrust relationships between NPOs and key counterparties in the field of their professional activity. The research methodology consisted of two sequential and interrelated phases – a search content analysis and a case-study of two NPOs - the human rights organization “Public Verdict” and the charity organization “Children's Villages-SOS”. The main empirical evidence contained results of the author's research using the method of interviews with experts and NPO staff selected on the basis of content analysis. Theories of collective emotions and social exchange were applied to analyzing trust-distrust building process. According to the research results, key counterparties of the organizations were identified and described. Also, the common logic, patterns and specific features of interactions with counterparties in the context of trust-distrust and some indicators of this kind of relationship were considered. On the basis of collected empirical data, the author identified three levels of building trust-distrust relationships - symbolic, value-cultural and functional. Besides, a number of theoretical and methodological conclusions were obtained regarding the need of a more comprehensive approach to analysis of the phenomenon of trust in the non-profit sector and accumulation of diverse empirical evidence for developing new models reflecting the specifics of NPOs in Russia.

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