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  • Identification of Significant Factors Affecting the Satisfaction of Taxi Drivers on Example of Yandex.Taxi Service

Student
Title
Supervisor
Faculty
Educational Programme
Final Grade
Year of Graduation
Anastasiya Pakhunova
Identification of Significant Factors Affecting the Satisfaction of Taxi Drivers on Example of Yandex.Taxi Service
Management
(Bachelor’s programme)
2019
The purpose of the study is to identify factors affecting the Yandex.Taxi driver’s

satisfaction in order to provide relevant recommendations. The analysis is based on

a driver’s survey and a series of depth interviews. As a result of the research, the

most significant factors affecting on the high level of driver’s satisfaction are

steadily working application, the existence of the driver’s loyalty program, the level of

the trip commission, the possibility of creating free work schedule. Conducting

research can be useful for improving the quality of services for drivers and

companies, that respectively, will allow to form a high-quality offer for passengers

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