Dynamics of Anxiety in an Organisation at Different Levels of Management on the Example of a Unit for Claim Work

In a modern world where a lot of processes have already automised there is a request for increasing of production and sales efficiency. Further automation leading to increased costs. However there is a part of business which could not be automated -people. People`s emotions could not be automated, it could be managed. From the other hand, modern generation striving towards individualisation and personal development. Tomorrow and, actually, already today there is not ok to have a boring job, authoritarian manager, not so interesting tasks and not good relation in working environment. This guys would like to work in modern open office, to have development possibilities, probably - distant job, to have a chance to make mistake, they would like to be accepted in a friendly working environment. In connection to above we could see that business strive to understand their people, unhide their unconscious motives and find out the unconscious processes which are going inside the organisation. When getting that they will create the best working places, attracting the modern people by development perspectives. Such organisations understood that technical progress is limited in certain time frame. They understood that people with their talents, capabilities and desires - the best resourse they could spend their money for and by this create a prerequisites for successeful development and prosperity for own business. One of the parameter to help business with idea above is an analysis of anxiety in organisations.