Determination of the Reverse Logistic Flows Parameters in Warehouse Systems

Globally, the volume of returnable products is huge: the cost of reverse logistics is about 6% - 9% of total logistics costs. According to various world sources, you can display the average percentage of customers returning their purchases - 8%. With proper management of return flows, the company gains additional competitive advantages, increases the company's profit and significantly reduces the percentage of returned products. Foreign organizations have long recognized the importance and necessity of processing return flows, highlighting separate automated warehouse complexes for them. In Russia, managers do not attach much importance to the management of return flows and consider it a useless and costly undertaking. The aim of the work is to determine the service parameters of reverse logistic flows within the warehouse systems. The company is engaged in the search for profit and resale. Building a simulation model of processing in companies using Anylogic programs allows identifying some of the bottlenecks, defining service parameters and performance indicators, and making a list of proposals and suggestions for organizing and optimizing results in storage systems - which is the result of the work.