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Estimation of the Degree of Satisfaction with the Electronic Resources of Higher School of Economics students

Student: Stanislav Kislitskiy

Supervisor: Tamara G. Nezhina

Faculty: Faculty of Social Sciences

Educational Programme: HR Management in Public Sector (Master)

Final Grade: 8

Year of Graduation: 2020

The study is devoted to assessing the degree of satisfaction with electronic resources of students of the Higher School of Economics. For a theoretical justification of the need for research, the theoretical and methodological foundations of the influence of satisfaction with electronic resources on the perceived quality of education are considered. The result of this review is the following conclusion: satisfaction with electronic resources is a determinant of the quality of education, which allows us to announce the identification of a new vector of scientific knowledge aimed at studying the degree of influence of student satisfaction with electronic resources on the perceived quality of education. To identify the degree of satisfaction of HSE students with the electronic resources provided by the university, we conducted an online survey of HSE students. An analysis of the data obtained led to the conclusion that HSE students are not sufficiently satisfied with the university’s electronic resources system. We also highlighted the “weak” aspects of the quality of the LMS system, ,,РУЗ’’ mobile application, the HSE main site and the electronic resource system generally, and gave recommendations for their development. Keywords: electronic information and educational environment, satisfaction with electronic resources, quality criteria for electronic resources, quality of the educational process.

Full text (added May 21, 2020)

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