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Development of Performance Indicators for the Digital Transformation of Public Administration in Russia

ФИО студента: Vera Sviridova

Руководитель: Igor Tsarkov

Кампус/факультет: Graduate School of Business

Программа: Project Management: Project Analysis, Investments, Implementation Technology (Master)

Год защиты: 2020

The majority of developed and developing countries currently have programs to support the development of digital technologies in government activities, and Russia is not an exception. Measures to digitalize public administration in Russia are listed in state programs, but the target parameters for implementing these measures and their impact on the quality of public administration is not defined. The purpose of the master's thesis is to determine performance indicators for the digital transformation of public administration in Russia, to implement the benefits of the program, achieve its goals and improve the quality of public administration in our country. In the first chapter of the study, it was determined that a successful program requires achieving the goals of efficiency and business focus. Then the factors and criteria for the quality of digitization of public administration were identified to the international and regional levels. The analysis of the "Digital state" program passport in the second Chapter of the study revealed a low-performance indicator management level of the subprogram. This can lead to, risks occurrence, costs overruns, failure to achieve program goals, and benefits. It was determined that the quality of the "Digital public administration" program passport is significantly higher, but the performance indicators proposed in both programs are only indirectly related to improving the quality of public administration. That is why despite quite significant progress in digitalization, the quality of public administration remains low. In the third chapter of the study the correlation analysis demonstrated that indicators of the program "Information state" did not correlate with indicators of governance quality. On the contrary, the "Your control" surveys and "Training of federal-state civil service" indicators were positively interconnected with governance quality indicators. Regression analysis indicated that the EGDI index and its components, as well as "Expenditures on IT" and "The number of active Internet users" have a positive impact on governance quality indicators. According to the analysis it was proposed to include the aforementioned factors and indicators of efficiency as indicators in the Digital public administration" program passport, along with the current ones.

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