Determinants of Job Satisfaction in Hospitality

Student: Briukhanova Alena

Educational Programme: Experience Economy: Hospitality and Tourism Management (Master)

Year of Graduation: 2020

In this paper, we study the concept of employee satisfaction and the set of determinants that determine it in the hospitality industry. The work analyzes the overall satisfaction of staff using interviews with HR managers and interviewing employees who have worked or are currently working in this area. By constructing a regression model, a number of determinants were identified that have the greatest impact on overall satisfaction with the work of hotel and tourism employees. Based on the results of the study, recommendations were made to increase staff satisfaction. The results of this work can be useful to management and HR managers in building a management system (including incentive system) for staff in hospitality industry organizations.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses