The Formation of the Interaction of Citizens and Public Authorities in Social Networks

This study examines the interaction of public authorities and citizens in social networks as an implementation of the concept of e-government. In order to analyze the presence of state authorities in the Internet space, data were collected on the activity of federal executive bodies in social networks. Through a descriptive analysis, a portrait of the activity of the accounts of the federal executive authorities on Twitter was compiled, and data on the emotional characteristics of the interaction of users with these accounts were obtained from sentiment analysis. The study revealed that a significant part of the accounts of the federal executive authorities is not represented on social networks, or demonstrates relatively low indicators of activity and engagement of the audience. The study also showed that users are striving for two-way communication and are ready to share their opinions online, which cannot be ignored in the process of forming the principles of e-government in modern Russia. Keywords: e-government, social networks, Twitter, sentiment analysis