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The Comparative Analysis of the Senior Living Facilities’ Management Systems in the United States and Russia

Student: Olga Petrushkova

Supervisor: Natalia Volkova

Faculty: St.Petersburg School of Economics and Management

Educational Programme: Management (Bachelor)

Final Grade: 8

Year of Graduation: 2020

The ageing population in the United States and Russia needs the development of management of senior living facilities. This study’s objective is a comparative analysis of management systems of two senior living residences in the United States and Russia and defining the best practices in the field such as management approaches and priorities in the decision-making process. The data is obtained through the process of observation, document analysis, and semi-structured interviews with managers and employees of organizations. The significance of the thesis is the contribution to the research field about elderly care, sharing knowledge about the management of services for older adults, and the internal perspective for policymaking improvements. This study presents different approaches to the management of assisted living facilities in Russia and the United States considering external and internal factors, stage of the development of elderly care, sources of funding, and law regulation. As a result, the list of best practices of the management of a senior living facility is made in order to improve the process of running a residence for older adults, and a comparative analysis of management systems is conducted. The comparative analysis shows that the external context of elderly care is more developed in the United States than in Russia, consequently, the management system of the American firm is more complicated, both organisations consider trends in human resource management by providing educational training for employees, the American company focuses on the partnership with the Masonic Fraternity while the Russian organisation partners with the government and not-for-profit fund, the marketing is more sophisticated in the American firm, and, finally, both organisations perform well in the financial management. Key words: elderly care, assisted living, health care management, Russia, the United States.

Full text (added May 30, 2020)

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