Development of a Simulation Model to Support the IT Team Performance Management Process

The work is aimed at developing recommendations for changing the staff composition and the distribution of tasks to increase the productivity of the IT team of the Russian bank. The purpose of the study was to develop a simulation model to support the performance management process of an IT team to improve operational efficiency. The object of the research is the working processes of the IT team related to the development and support of a corporate portal, which is necessary for centralized access to information and services of the information technology department of the bank. The subject of the research is the performance management of teams solving heterogeneous tasks. The research methods were the analysis and generalization of scientific works of domestic and foreign authors, the study and documentation of information about the team's working processes, modeling, the use of statistical analysis methods, prioritization for the development of practical recommendations. The main sources of information were textbooks, scientific literature, conference reports, expert articles, electronic resources. The criterion of novelty is of practical importance and consists in the readiness to introduce the research results into the business processes of the IT team of the Russian bank. The goal was achieved using modern business analysis technologies, namely by means of simulation modeling. The study summarized the theory and practice of applying the simulation method. Simulation approaches, their correlation and combinations were studied. The basic principles of assessing the adequacy of models and analyzing the results of experiments were analyzed. The selection of a suitable modeling tool for the tasks was carried out. A necessary element for achieving the goal of the study was the developed simulation model of the processes of the studied team. The model uses objects of discrete-event and agent-based approaches. Its main advantage is its ability to be reused by other service teams since their principles of work organization are practically the same. Initial analysis of the current situation showed the problem of dependence on one employee and projects are idle a lot due to staff overload. Requirements for alternative models were formulated. As a result, it turned out to develop three scenarios that satisfy the given constraints. The results of the experiments were statistically analyzed and ranked according to five criteria. As a result, such a set of employees and the distribution of tasks between them was determined, which would significantly reduce the downtime of projects in the queue and solve other problems in the working processes of the studied team.