Regulation of Software Development Project Processes

Poor quality of developed software, budget overruns and missed deadlines are the most frequent and important problems for any software development project. This work is devoted to the development of practical recommendations and measures to improve and regulate the main business processes on a project in the IT company LLC "IBS-Perm", where the project team faced the problem of the unsatisfactory quality of the developed software product and over the increased workload on developers before showing. The process research was carried out on the basis of an analysis of the company's internal documentation, semi-structured interviews with process owners and performers, participatory observation, Ishikawa diagram and the “5 Why?” Method. 13 main and 2 auxiliary AS-IS processes were modeled, more than 30 unique problems in the project were identified and 14 recommendations were developed to cover each problem. Based on the recommendations, TO-BE processes were modeled and described, a program of measures for their implementation, and a workflow system in the task tracker was developed, which can be adapted to other company projects. By introducing recommendations and regulating the processes on the project, it is expected to improve the quality of the software being developed.