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Company`s Auxiliary Business Processes Improvement

Student: Alina Patrusheva

Supervisor: Maksim Kurganov

Faculty: Faculty of Economics, Management, and Business Informatics

Educational Programme: Management (Bachelor)

Year of Graduation: 2021

Production companies need to improve not only the main processes, but also the auxiliary ones, as they ensure the effective implementation of the main processes, contribute to reducing the costs of the enterprise and make it competitive. The final qualification work is devoted to the consideration of auxiliary logistics processes of containers turnover at the enterprise of Polyex JSC, as they are the main source of the company's operating costs. To model and analyze current processes in IDEF 0 and BPMN 2.0 notations, the study uses methods of included observation, timekeeping, semi-structured interviews, and the "5 why" tool, the Ishikawa diagram to identify the primary sources of problems and structure them. As a result of the research, the key problems of the company are identified, the prerequisites for the emergence of problem areas are identified, and a plan of recommendations for their elimination is developed. As a result of the work, a conditional assessment of the expected effects of the application of measures to improve the auxiliary processes of containers turnover in Polyex JSC is carried out and a program for improving the auxiliary processes of containers turnover is developed.

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